{
  "format": "quickpad-pack",
  "version": 1,
  "workspaces": [
    "Support"
  ],
  "customWorkspaces": [],
  "categories": [
    {
      "id": 1,
      "workspace": "Support",
      "workspaceId": 101,
      "name": "Greeting"
    },
    {
      "id": 2,
      "workspace": "Support",
      "workspaceId": 101,
      "name": "Qualification"
    },
    {
      "id": 3,
      "workspace": "Support",
      "workspaceId": 101,
      "name": "Pricing & Plans"
    },
    {
      "id": 4,
      "workspace": "Support",
      "workspaceId": 101,
      "name": "Objections"
    },
    {
      "id": 5,
      "workspace": "Support",
      "workspaceId": 101,
      "name": "Features & Demos"
    },
    {
      "id": 6,
      "workspace": "Support",
      "workspaceId": 101,
      "name": "Trials & Onboarding"
    },
    {
      "id": 7,
      "workspace": "Support",
      "workspaceId": 101,
      "name": "Order & Checkout"
    },
    {
      "id": 8,
      "workspace": "Support",
      "workspaceId": 101,
      "name": "Shipping & Delivery"
    },
    {
      "id": 9,
      "workspace": "Support",
      "workspaceId": 101,
      "name": "Returns & Refunds"
    },
    {
      "id": 10,
      "workspace": "Support",
      "workspaceId": 101,
      "name": "Account Access"
    },
    {
      "id": 11,
      "workspace": "Support",
      "workspaceId": 101,
      "name": "Basic Troubleshooting"
    },
    {
      "id": 12,
      "workspace": "Support",
      "workspaceId": 101,
      "name": "Status Updates"
    },
    {
      "id": 13,
      "workspace": "Support",
      "workspaceId": 101,
      "name": "Renewal & Upsell"
    },
    {
      "id": 14,
      "workspace": "Support",
      "workspaceId": 101,
      "name": "Closing & Thank‑you"
    }
  ],
  "assets": [],
  "templates": [
    {
      "id": 1,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 1,
      "title": "Intro — New Inquiry",
      "body": "Hi [Name], thanks for reaching out about [Product]. What are you hoping to accomplish today?",
      "assetId": null
    },
    {
      "id": 2,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 1,
      "title": "Website Lead — Quick Reply",
      "body": "Thanks for your interest in [Product]! Are you comparing options or ready to try it out? I can point you to the best plan or set up a trial.",
      "assetId": null
    },
    {
      "id": 3,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 2,
      "title": "Use Case Probe",
      "body": "To recommend the right setup, quick questions: • Team size? • Main goal with [Product]? • Must‑have features? • Timeline/budget?",
      "assetId": null
    },
    {
      "id": 4,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 2,
      "title": "Switching From Competitor",
      "body": "Totally doable. Which tool are you using now and what’s missing? Share your top pain points and I’ll map them to how [Product] handles them.",
      "assetId": null
    },
    {
      "id": 5,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 3,
      "title": "Plan Overview",
      "body": "[Product] plans: • Starter — try it out • Pro — most popular (includes [Feature 1]) • Business — for teams (adds [Feature 2]). Pricing: [Pricing Link]. Happy to recommend a plan.",
      "assetId": null
    },
    {
      "id": 6,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 3,
      "title": "Discount Policy",
      "body": "We publish best rates here: [Pricing Link]. For annual billing or teams, I can check for savings options.",
      "assetId": null
    },
    {
      "id": 7,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 4,
      "title": "Price Objection — Value Framing",
      "body": "I hear you. Most choose [Plan] for [Key Value]. Compared to [Alt Tool], you also get [Benefit 1] and [Benefit 2], which usually saves time/cost each week.",
      "assetId": null
    },
    {
      "id": 8,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 4,
      "title": "Missing Feature — Workaround",
      "body": "We don’t have [Feature] yet. Two options: 1) Use [Workaround] today 2) I’ll log your request and notify you when it ships. Which works better now?",
      "assetId": null
    },
    {
      "id": 9,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 5,
      "title": "Feature Explainer — Short",
      "body": "[Feature] helps you [Outcome]. Quick steps: [Step 1] → [Step 2] → [Step 3]. 60‑sec overview: [Doc/Video Link].",
      "assetId": null
    },
    {
      "id": 10,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 5,
      "title": "Offer Live Demo",
      "body": "Happy to walk you through a quick demo. Does [Date Range] work for a 15‑minute screen share? I’ll tailor it to your workflow.",
      "assetId": null
    },
    {
      "id": 11,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 6,
      "title": "Start Trial",
      "body": "I’ve set you up with a [Length]-day trial: [Trial Link]. To get value fast: • Do [Key Action 1] • Invite [Role]. Need help migrating anything?",
      "assetId": null
    },
    {
      "id": 12,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 6,
      "title": "Activation Nudge",
      "body": "How’s the trial going? Share one task you’re trying to finish and I’ll outline the quickest way in [Product] (or record a short walkthrough).",
      "assetId": null
    },
    {
      "id": 13,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 7,
      "title": "Invoice/PO Request",
      "body": "We can invoice on annual plans. Send: company name, address, tax ID, plan/seat count—and I’ll generate a quote for approval.",
      "assetId": null
    },
    {
      "id": 14,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 7,
      "title": "Tax Exemption",
      "body": "We can apply tax‑exempt status. Please send the certificate and your account email. Once verified, we’ll update billing and confirm.",
      "assetId": null
    },
    {
      "id": 15,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 8,
      "title": "ETAs & Tracking",
      "body": "Here’s your tracking link: [Tracking Link]. Typical delivery: [ETA]. I’ll keep an eye on it and ping you if anything changes.",
      "assetId": null
    },
    {
      "id": 16,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 8,
      "title": "Address Change",
      "body": "I can try to intercept the shipment. Please send the new address ASAP. If the carrier can’t reroute, we’ll redirect on return or reship—whichever is faster.",
      "assetId": null
    },
    {
      "id": 17,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 9,
      "title": "Return Instructions",
      "body": "No problem. Steps: 1) Repack item (all accessories/manuals) 2) Print label: [Return Label Link] 3) Drop at [Carrier]. Refunds post in [Window].",
      "assetId": null
    },
    {
      "id": 18,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 9,
      "title": "Exchange vs Refund",
      "body": "We can exchange for a different model/size or do a refund—your choice. Tell me what wasn’t a fit and I’ll recommend the best alternative.",
      "assetId": null
    },
    {
      "id": 19,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 10,
      "title": "Password Reset",
      "body": "Reset your password here: [Reset Link]. If you don’t see the email, check spam and confirm the account address.",
      "assetId": null
    },
    {
      "id": 20,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 10,
      "title": "Change Account Email",
      "body": "I can update your login email. Please confirm: current email, new email, and billing contact (if different). We’ll send confirmations to both.",
      "assetId": null
    },
    {
      "id": 21,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 11,
      "title": "General Checklist",
      "body": "Quick checks: • Log out/in • Clear app cache • Update to latest version • Try another network (Wi‑Fi/LTE). If it persists, share a short screen recording + app version.",
      "assetId": null
    },
    {
      "id": 22,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 11,
      "title": "Bug Intake",
      "body": "Thanks for flagging this. To fast‑track: • Steps to reproduce • Expected vs actual • Device/OS/app version • Screenshots/video. I’ll file it and keep you posted.",
      "assetId": null
    },
    {
      "id": 23,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 12,
      "title": "Order Status Update",
      "body": "Quick update: your order is [Status]. Next milestone: [Next Step] by [Date]. I’ll message you as soon as it moves.",
      "assetId": null
    },
    {
      "id": 24,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 12,
      "title": "Ticket In Progress",
      "body": "Your ticket is with our specialists. Expect a status by [Date/Time]. I’ll update you as soon as I have it.",
      "assetId": null
    },
    {
      "id": 25,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 13,
      "title": "Renewal Reminder",
      "body": "Heads up—your [Plan] renews on [Date]. If you’d like to switch to annual (saves [Savings]%), I can update it for you.",
      "assetId": null
    },
    {
      "id": 26,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 13,
      "title": "Add Seats/Upgrade",
      "body": "Need more seats or features? I can upgrade you to [Plan] and pro‑rate the difference so you don’t lose value. How many users should I add?",
      "assetId": null
    },
    {
      "id": 27,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 14,
      "title": "Closed‑Won — Next Steps",
      "body": "Welcome aboard! I’ll send a short setup checklist and we can schedule a 15‑minute onboarding call.",
      "assetId": null
    },
    {
      "id": 28,
      "workspace": "Support",
      "workspaceId": 101,
      "categoryId": 14,
      "title": "Thank‑You + Review Invite",
      "body": "Thanks for choosing [Product]! If it’s going well, a short review here really helps: [Review Link]. If anything feels clunky, reply here and I’ll smooth it out.",
      "assetId": null
    }
  ]
}